About Us
This website is operated by Mantle of Mary (ABN: XXXXX).
Throughout this website, the terms "we", "us" and "our" refer to Mantle of Mary.
By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions.
Use of Our Website
You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use of the site.
We reserve the right to refuse service, cancel orders, or suspend access to the site where these terms are breached.
Handmade Products
All items sold by Mantle of Mary are handmade.
We take care to describe and photograph products accurately. However, due to the handmade nature of our items, slight differences in appearance may occur and are not considered defects.
Orders & Payment
When you place an order through our website, you are making an offer to purchase the product(s).
We reserve the right to accept or decline any order, including where:
Payment must be made in full at the time of checkout via our nominated payment provider. We do not store your full payment details.
Pricing
All prices are listed in AUD and include GST where applicable.
Prices may change at any time. Once an order is accepted, the price charged will not change for that order.
Shipping
Shipping costs and estimated delivery times are shown at checkout.
Delivery timeframes are estimates only and may vary due to carrier delays or circumstances outside our control. We are not responsible for delays once an order has been dispatched.
Returns & Refunds
We comply with the Australian Consumer Law.
As our items are handmade religious goods, we do not offer refunds for change of mind.
If your item arrives damaged or fault, please contact us within 14 days with photos at xxxxx so we can assess the issue and offer a replacement or refund where required by law.
Intellectual Property
All content on this website, including text, images, designs and product descriptions, is the property of Mantle of Mary and must not be copied, reproduced, or used without written permission.
Limitation of Liability
Nothing in these terms excludes your rights under Australian Consumer Law.
To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of this website or the purchase of our products.
Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.
Changes to These Terms
We may update these Terms & Conditions from time to time. The most current version will always be available on our website.
Contact
If you have any questions about these Terms & Conditions, please contact us at XXXX.
Order Processing
All orders are carefully packaged and gift-wrapped in Sydney, Australia.
Please allow 1-2 business days for order processing before dispatch. Processing times may vary during peak periods, holidays, or due to circumstances beyond our control.
Orders placed on weekends or public holidays will be processed on the following business day.
Shipping Destinations
We currently ship to Australia and most countries worldwide.
If your country is not listed at checkout, please contact us via email at xxxxxx prior to placing your order.
Delivery Timeframes
Delivery timeframes are estimates only and begin once your order has been dispatched.
Australia
Metro areas: approximately 1-4 business days
Regional or remote areas: 4-10 business days
International
Approximately 7-30 days depending on destination
Kindly note that delivery delays may occur during busy seasons, public holidays, or due to factors outside of our control, including courier delays, customs clearance, weather events, or transportation disruptions.
Shipping Fees
Australia
Flat rate shipping: $10.95
Complimentary shipping on orders over $100.00
Note: Free shipping thresholds are calculated after discounts and before any applicable taxes or fees.
International
Shipping costs are calculated at checkout based on destination and order weight.
Shipping fees are non-refundable.
Tracking & Delivery Responsibility
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
We are not responsible for delays, lost parcels, or returns resulting from:
If a parcel is returned to us due to the above reasons, reshipment will require payment of additional shipping fees.
Duties, Taxes & Customs (International Orders)
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are not included in the order total unless stated otherwise. We do not cover or refund customs-related charges.
Failure to pay applicable fees may result in shipment delays or return of the parcel.
We recommend checking with your local customs office prior to placing an order.
Lost or Delayed Parcels
Once an order has been handed over to the courier, delivery is outside of our control.
if your parcel is delayed or marked as delivered but not received, please:
Parcels deemed lost due to customer inaction or failure to engage with the courier will not be eligible for a refund.
Returns & Refunds
Due to the handmade and personal nature of our products, all sales are final.
We do not accept returns or exchanges for change of mind.
Damaged or Faulty Items
If your order arrives damaged or defective, please contact us within 14 days of delivery at XXX.
Your email must include:
Once assessed and approved, we will offer a refund or store credit.
Approved returns must be in unused and original condition, in original packaging. Accepted return shipping costs will be reimbursed.
Agreement to Terms
By placing an order with us, you acknowledge and agree to the terms outlined above.
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